{"id":157425,"date":"2019-10-25T18:14:19","date_gmt":"2019-10-25T17:14:19","guid":{"rendered":"https:\/\/www.realites.com.tn\/?p=157425"},"modified":"2019-10-25T18:14:19","modified_gmt":"2019-10-25T17:14:19","slug":"elu-service-client-de-lannee-tunisie-2019-liste-des-entreprises-laureates","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/elu-service-client-de-lannee-tunisie-2019-liste-des-entreprises-laureates\/","title":{"rendered":"\u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie 2019: liste des entreprises laur\u00e9ates"},"content":{"rendered":"

La c\u00e9r\u00e9monie de remise des prix de la premi\u00e8re \u00e9dition de \u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie (seul et unique label international en mati\u00e8re de relation client en Tunisie), a eu lieu dans la soir\u00e9e du jeudi 24 octobre 2019\u00a0 au Pavillon de Gammarth et ce, en pr\u00e9sence de dizaines de professionnels en mati\u00e8re de relation client.
\nAu total, 9 entreprises ont \u00e9t\u00e9 distingu\u00e9es dans diff\u00e9rentes cat\u00e9gories et disposent d\u2019une ann\u00e9e pour se pr\u00e9valoir de ce titre.<\/p>\n

\n
\n
\n\n\n<\/colgroup>\n\n\n\n\n\n\n\n\n\n\n
Assurance<\/td>\nZitouna Takaful<\/td>\n<\/tr>\n
Automobile<\/td>\nBSB Toyota<\/td>\n<\/tr>\n
Banque<\/td>\nUIB<\/td>\n<\/tr>\n
\u00c9mission de ch\u00e8ques et cartes restaurants et de services<\/td>\nSodexo<\/td>\n<\/tr>\n
Leasing<\/td>\nTunisie Leasing<\/td>\n<\/tr>\n
Micro-finance<\/td>\nEnda Tamweel<\/td>\n<\/tr>\n
Op\u00e9rateur de t\u00e9l\u00e9phonie fixe et mobile<\/td>\nOoredoo<\/td>\n<\/tr>\n
Services aux automobilistes<\/td>\nTotal<\/td>\n<\/tr>\n
Vente en ligne<\/td>\nFouna.com<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/dd>\n<\/dl>\n

\u00ab\u00a0En lan\u00e7ant L\u2019\u00c9lection du Service Client de l\u2019Ann\u00e9e en Tunisie nous avons voulu mettre en avant les entreprises bien disantes en mati\u00e8re de relation client. C\u2019est aussi une formidable opportunit\u00e9 de faire reconna\u00eetre le travail des collaborateurs. Comme toutes les belles histoires, celle-ci s\u2019est \u00e9crite gr\u00e2ce \u00e0 l\u2019engagement de toute votre entreprise et vaut la peine d\u2019\u00eatre partag\u00e9e aussi bien avec vos collaborateurs qu\u2019avec vos clients en utilisant le signe de valorisation \u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie, v\u00e9ritable outil de diff\u00e9renciation majeur\u00bb<\/em>, a soulign\u00e9 le directeur de l\u2019\u00c9lection du Service Client de l\u2019Ann\u00e9e Tunisie, Kais Aidi.<\/p>\n

Pour \u00eatre d\u00e9partag\u00e9s, durant 10\u00a0semaines,\u00a0l’institut d’\u00e9tudes IPSOS, r\u00e9f\u00e9rence internationale en mati\u00e8re d\u2019\u00e9tudes de march\u00e9s,\u00a0a men\u00e9\u00a0des tests clients myst\u00e8res. Chaque entreprise en course pour un troph\u00e9e a fait l’objet de 160\u00a0tests r\u00e9partis en 105 appels, 10 visites physiques, 15 mails ou formulaires de contact, 15 contacts via les r\u00e9seaux sociaux et 15 navigations internet dont 5 sur tablettes ou smartphones. Sur chaque canal, 15 crit\u00e8res sont \u00e9valu\u00e9s allant de l\u2019accueil du client jusqu\u2019\u00e0 la prise de cong\u00e9. L\u2019id\u00e9e est d\u2019\u00e9valuer le parcourt client sur les diff\u00e9rents canaux.<\/p>\n

A l\u2019issue de ces tests, chaque entreprise b\u00e9n\u00e9ficie d\u2019un rapport d\u2019\u00e9tude complet lui permettant d\u2019identifier les points forts ainsi que les axes de progr\u00e8s. Le rapport lui permet \u00e9galement de se benchmarker par rapport aux entreprises participantes du m\u00eame secteur et par rapport \u00e0 l\u2019ensemble du march\u00e9 tout secteur confondu. \u00abNous sommes tr\u00e8s heureux et fiers de voir aboutir cette premi\u00e8re \u00e9dition de \u00c9lu Service Client de l\u2019Ann\u00e9e Tunsie. Il y a une v\u00e9ritable prise de conscience g\u00e9n\u00e9rale autour de l\u2019importance de la relation client et notre volont\u00e9 est d\u2019accompagner l\u2019ensemble des entreprises tunisiennes dans cette dynamique<\/em>\u00bb poursuit Kais Aidi. A noter que le concourt \u00c9lu Service Client de l\u2019Ann\u00e9e est organis\u00e9 en France, en Espagne, au Royaume-Unis, au Maroc, en Tunisie et en Allemagne.<\/p>\n

Pour rappel, c\u2019est Qualim\u00e9trie, soci\u00e9t\u00e9 fond\u00e9e par Kais Aidi et Ouissem Ghorbel, qui a sign\u00e9 un contrat de repr\u00e9sentation exclusif avec le fondateur du label fran\u00e7ais.<\/p>\n","protected":false},"excerpt":{"rendered":"

La c\u00e9r\u00e9monie de remise des prix de la premi\u00e8re \u00e9dition de \u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie (seul et unique label international en mati\u00e8re de relation client en Tunisie), a…<\/p>\n","protected":false},"author":60,"featured_media":157433,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-157425","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"yoast_head":"\n\u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie 2019: liste des entreprises laur\u00e9ates - R\u00e9alit\u00e9s Magazine<\/title>\n<meta name=\"description\" content=\"La c\u00e9r\u00e9monie de remise des prix de la premi\u00e8re \u00e9dition de \u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie (seul et unique label international en mati\u00e8re de relation\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realites.com.tn\/fr\/elu-service-client-de-lannee-tunisie-2019-liste-des-entreprises-laureates\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9lu Service Client de l\u2019Ann\u00e9e Tunisie 2019: liste des entreprises laur\u00e9ates - 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