{"id":157692,"date":"2019-10-29T14:09:11","date_gmt":"2019-10-29T13:09:11","guid":{"rendered":"https:\/\/www.realites.com.tn\/?p=157692"},"modified":"2019-10-29T14:09:11","modified_gmt":"2019-10-29T13:09:11","slug":"zitouna-takaful-obtient-le-label-elu-service-client-de-lannee-2020","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/zitouna-takaful-obtient-le-label-elu-service-client-de-lannee-2020\/","title":{"rendered":"ZITOUNA TAKAFUL obtient le label\u00a0  \u00ab\u00a0Elu Service Client de l&rsquo;Ann\u00e9e 2020\u00a0\u00bb\u00a0"},"content":{"rendered":"<p><i style=\"text-transform: initial\"><span>La compagnie s\u2019est d\u00e9marqu\u00e9e gr\u00e2ce \u00e0 son meilleur service apr\u00e8s-vente sur le march\u00e9 des Assurances et un excellent d\u00e9lai de remboursement des sinistres.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>La compagnie d\u2019Assurance <\/b><b>\u00ab\u00a0ZITOUNA TAKAFUL<\/b><span style=\"font-weight: 400\">(*)<\/span><b>\u00a0\u00bb<\/b><b> vient de se distinguer de la plus belle des mani\u00e8res en obtenant le label international \u00ab\u00a0Elu Service Client de l\u2019Ann\u00e9e\u00a0\u00bb.\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Devenue d\u00e9sormais une r\u00e9f\u00e9rence en mati\u00e8re d&rsquo;Assurance, <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> remporte le premier prix et devient laur\u00e9at de la cat\u00e9gorie Assurance en Tunisie sous le titre \u00ab\u00a0Elu Service Client de l&rsquo;Ann\u00e9e 2020\u00a0\u00bb.<\/span><\/p>\n<p><span style=\"font-weight: 400\">L&rsquo;\u00e9lection du Service Client de l&rsquo;Ann\u00e9e r\u00e9compense, en France depuis 2007 <\/span><span style=\"font-weight: 400\">(**)<\/span><span style=\"font-weight: 400\">, la qualit\u00e9 des services clients par secteur d&rsquo;activit\u00e9 avec pour ambition ultime de rapprocher les entreprises et leurs consommateurs.<\/span><\/p>\n<p><b>La r\u00e9compense de la qualit\u00e9 de service.<\/b><\/p>\n<p><span style=\"font-weight: 400\">Sur la base de crit\u00e8res fiables et objectifs, et suite \u00e0 des tests de clients myst\u00e8res, <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> se voit aujourd\u2019hui r\u00e9compenser sa relation avec sa client\u00e8le, un pilier strat\u00e9gique dans le d\u00e9veloppement de la marque.<\/span><b>\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Cette nouvelle distinction de <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> n&rsquo;est donc pas le fait du hasard. Elle vient consolider la bonne position de la compagnie au niveau du march\u00e9 gr\u00e2ce \u00e0 son meilleur service apr\u00e8s-vente sur le march\u00e9 des assurances et un excellent d\u00e9lai de remboursement des sinistres.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Cette performance de <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> n\u2019a pas laiss\u00e9 indiff\u00e9rent son Directeur G\u00e9n\u00e9ral <\/span><span style=\"font-weight: 400\">Makrem Ben Sassi qui a fi\u00e8rement affich\u00e9 sa satisfaction. \u00ab\u00a0<\/span><i style=\"text-transform: initial\"><span>Gr\u00e2ce aux efforts d\u00e9ploy\u00e9s par notre compagnie, nous avons r\u00e9ussi \u00e0 maintenir une position de leader du Takaful et concurrencer les compagnies d&rsquo;assurance conventionnelles. Nous nous positionnons la meilleure compagnie d&rsquo;assurance en termes de qualit\u00e9 de service client et de c\u00e9l\u00e9rit\u00e9 des r\u00e8glements des sinistres, tout en ancrant une image de marque moderne et innovante\u00a0<\/span><\/i><span style=\"font-weight: 400\">\u00bb, lance-t-il.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Ainsi, gr\u00e2ce \u00e0 son efficacit\u00e9, son service personnalis\u00e9, une bonne prise en charge des clients, une bonne \u00e9coute, un acc\u00e8s rapide aux services et un bon accueil, mais aussi et surtout une excellente qualit\u00e9 de service, <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> ne cesse de se hisser au sommet de la finance islamique tout en veillant aux bons principes de la maison.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Aujourd\u2019hui pr\u00e9sente sur une grande partie du territoire tunisien \u00e0 travers 50 agences, <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> dispose d&rsquo;un r\u00e9seau qui ne cesse de croitre avec un objectif d\u2019atteindre 75 agences en 2022.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Marque inclusive et moderne, <\/span><span style=\"font-weight: 400\">\u00ab\u00a0ZITOUNA TAKAFUL\u00a0\u00bb<\/span><span style=\"font-weight: 400\"> cible aussi bien les particuliers que les professionnels et entreprises avec un portefeuille de produit complet et qui r\u00e9pond \u00e0 tous les besoins.<\/span><\/p>\n<p style=\"text-align: right\"><em>D&rsquo;apr\u00e8s Communiqu\u00e9\u00a0<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La compagnie s\u2019est d\u00e9marqu\u00e9e gr\u00e2ce \u00e0 son meilleur service apr\u00e8s-vente sur le march\u00e9 des Assurances et un excellent d\u00e9lai de remboursement des sinistres. &nbsp; La compagnie d\u2019Assurance \u00ab\u00a0ZITOUNA TAKAFUL(*)\u00a0\u00bb vient&hellip;<\/p>\n","protected":false},"author":60,"featured_media":157693,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[],"class_list":["post-157692","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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