{"id":199261,"date":"2020-12-22T12:05:06","date_gmt":"2020-12-22T11:05:06","guid":{"rendered":"https:\/\/www.realites.com.tn\/?p=199261"},"modified":"2020-12-22T12:15:54","modified_gmt":"2020-12-22T11:15:54","slug":"total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/","title":{"rendered":"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive"},"content":{"rendered":"<p><em> Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de l\u2019Ann\u00e9e Tunisie r\u00e9compense les entreprises dont la relation client est la plus performante. Cette r\u00e9compense vient couronner plusieurs ann\u00e9es de travail et d&rsquo;engagement quotidien de l&rsquo;ensemble des collaborateurs de Total Tunisie afin d&rsquo;offrir une qualit\u00e9 de service optimale \u00e0 ses clients.<\/em><\/p>\n<p>\u00ab En d\u00e9crochant une nouvelle fois cette distinction, Total Tunisie confirme son ambition d\u2019\u00eatre une marque de r\u00e9f\u00e9rence pour les automobilistes tunisiens, reconnue pour sa proximit\u00e9 avec ses clients et la valeur qu&rsquo;elle apporte \u00e0 chacun d&rsquo;entre eux \u00bb, a d\u00e9clar\u00e9 Abdesslam Rhnimi, Directeur g\u00e9n\u00e9ral de Total Tunisie.<\/p>\n<p>L\u2019\u00e9tude, r\u00e9alis\u00e9e par IPSOS\/Qualim\u00e9trie, s\u2019appuie sur 160 tests clients myst\u00e8res. Ceux-ci sont conduits sous la forme de visites physiques, d\u2019appels, d\u2019e-mails ou encore de contacts \u00e9tablis via les r\u00e9seaux sociaux et permettent d\u2019obtenir une v\u00e9ritable photographie des attentes exprim\u00e9es au quotidien par les clients des entreprises s\u00e9lectionn\u00e9es. Avec ce prix, Total Tunisie continue d\u2019apporter la preuve de sa capacit\u00e9 \u00e0 associer qualit\u00e9 produit et excellence de la relation client tant au niveau de la gamme de prestations propos\u00e9es dans les stations-service de son r\u00e9seau que dans ses interactions avec les clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de l\u2019Ann\u00e9e Tunisie r\u00e9compense les entreprises dont&hellip;<\/p>\n","protected":false},"author":60,"featured_media":199263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,2514,1464],"tags":[],"class_list":["post-199261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-automobile","category-entreprises"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive - R\u00e9alit\u00e9s Magazine<\/title>\n<meta name=\"description\" content=\"Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive - R\u00e9alit\u00e9s Magazine\" \/>\n<meta property=\"og:description\" content=\"Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de\" \/>\n<meta property=\"og:url\" content=\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/\" \/>\n<meta property=\"og:site_name\" content=\"R\u00e9alit\u00e9s Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/realites.tn\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-22T11:05:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-22T11:15:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1706\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"La R\u00e9daction\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"La R\u00e9daction\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/\",\"url\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/\",\"name\":\"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive - R\u00e9alit\u00e9s Magazine\",\"isPartOf\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg\",\"datePublished\":\"2020-12-22T11:05:06+00:00\",\"dateModified\":\"2020-12-22T11:15:54+00:00\",\"author\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/438b71c29a257d955d96d8aef42336e7\"},\"description\":\"Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de\",\"breadcrumb\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#primaryimage\",\"url\":\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg\",\"contentUrl\":\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg\",\"width\":1706,\"height\":960},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/realites.com.tn\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/realites.com.tn\/fr\/#website\",\"url\":\"https:\/\/realites.com.tn\/fr\/\",\"name\":\"R\u00e9alit\u00e9s Magazine\",\"description\":\"Actualit\u00e9s de la Tunisie\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/realites.com.tn\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/438b71c29a257d955d96d8aef42336e7\",\"name\":\"La R\u00e9daction\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/fbe9ab25fcc82b6e660ad5648f91eadb?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/fbe9ab25fcc82b6e660ad5648f91eadb?s=96&d=mm&r=g\",\"caption\":\"La R\u00e9daction\"},\"url\":\"https:\/\/realites.com.tn\/fr\/author\/realites5201\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive - R\u00e9alit\u00e9s Magazine","description":"Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/","og_locale":"fr_FR","og_type":"article","og_title":"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive - R\u00e9alit\u00e9s Magazine","og_description":"Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de","og_url":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/","og_site_name":"R\u00e9alit\u00e9s Magazine","article_publisher":"https:\/\/www.facebook.com\/realites.tn\/","article_published_time":"2020-12-22T11:05:06+00:00","article_modified_time":"2020-12-22T11:15:54+00:00","og_image":[{"width":1706,"height":960,"url":"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg","type":"image\/jpeg"}],"author":"La R\u00e9daction","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"La R\u00e9daction","Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/","url":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/","name":"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive - R\u00e9alit\u00e9s Magazine","isPartOf":{"@id":"https:\/\/realites.com.tn\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#primaryimage"},"image":{"@id":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#primaryimage"},"thumbnailUrl":"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg","datePublished":"2020-12-22T11:05:06+00:00","dateModified":"2020-12-22T11:15:54+00:00","author":{"@id":"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/438b71c29a257d955d96d8aef42336e7"},"description":"Total Tunisie est pl\u00e9biscit\u00e9 pour la deuxi\u00e8me fois par ses clients dans la cat\u00e9gorie \u00ab Service aux automobilistes \u00bb. L\u2019\u00c9lection du Service Client de","breadcrumb":{"@id":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#primaryimage","url":"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg","contentUrl":"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg","width":1706,"height":960},{"@type":"BreadcrumbList","@id":"https:\/\/realites.com.tn\/fr\/total-tunisie-est-elu-service-client-de-lannee-pour-la-2e-annee-consecutive\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/realites.com.tn\/fr\/"},{"@type":"ListItem","position":2,"name":"Total Tunisie est \u00e9lu \u00ab Service Client de l\u2019ann\u00e9e \u00bb pour la 2e ann\u00e9e cons\u00e9cutive"}]},{"@type":"WebSite","@id":"https:\/\/realites.com.tn\/fr\/#website","url":"https:\/\/realites.com.tn\/fr\/","name":"R\u00e9alit\u00e9s Magazine","description":"Actualit\u00e9s de la Tunisie","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/realites.com.tn\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/438b71c29a257d955d96d8aef42336e7","name":"La R\u00e9daction","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/fbe9ab25fcc82b6e660ad5648f91eadb?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/fbe9ab25fcc82b6e660ad5648f91eadb?s=96&d=mm&r=g","caption":"La R\u00e9daction"},"url":"https:\/\/realites.com.tn\/fr\/author\/realites5201\/"}]}},"jetpack_featured_media_url":"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2020\/12\/Escda-w.jpg","jetpack_sharing_enabled":true,"views":21,"_links":{"self":[{"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/posts\/199261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/users\/60"}],"replies":[{"embeddable":true,"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/comments?post=199261"}],"version-history":[{"count":0,"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/posts\/199261\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/media\/199263"}],"wp:attachment":[{"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/media?parent=199261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/categories?post=199261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/realites.com.tn\/fr\/wp-json\/wp\/v2\/tags?post=199261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}