{"id":362694,"date":"2025-07-07T12:11:26","date_gmt":"2025-07-07T11:11:26","guid":{"rendered":"https:\/\/realites.com.tn\/fr\/?p=362694"},"modified":"2025-07-07T21:51:32","modified_gmt":"2025-07-07T20:51:32","slug":"tourisme-un-numero-vert-pour-garantir-la-qualite-des-services","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/tourisme-un-numero-vert-pour-garantir-la-qualite-des-services\/","title":{"rendered":"Tourisme : un num\u00e9ro vert pour garantir la qualit\u00e9 des services"},"content":{"rendered":"

En pleine saison estivale, le minist\u00e8re du Tourisme rappelle la mise \u00e0 disposition du num\u00e9ro vert 80 100 333, destin\u00e9 \u00e0 recevoir r\u00e9clamations et plaintes des citoyens et des touristes. Une mesure qui s\u2019inscrit dans une strat\u00e9gie amorc\u00e9e d\u00e8s l\u2019ann\u00e9e derni\u00e8re pour renforcer la qualit\u00e9 des prestations touristiques en Tunisie.<\/p>\n

D\u00e9j\u00e0 en mai 2024, \u00e0 l\u2019issue d\u2019un conseil minist\u00e9riel pr\u00e9sid\u00e9 par Ahmed Hachani au Palais de la Kasbah, le ministre du Tourisme et de l\u2019Artisanat, Mohamed Moez Belhassine, annon\u00e7ait la cr\u00e9ation de ce service. Le num\u00e9ro vert, alors pr\u00e9sent\u00e9 comme un outil fonctionnel 24h\/24 et 7j\/7, visait \u00e0 mieux encadrer la saison touristique en offrant un canal direct de communication avec les autorit\u00e9s.<\/p>\n

Parall\u00e8lement, une cellule de suivi avait \u00e9t\u00e9 mise en place pour traiter les r\u00e9clamations envoy\u00e9es \u00e0 l\u2019adresse mail officielle (celsuicom@discovertunisia.com<\/span><\/a>) ou partag\u00e9es sur les r\u00e9seaux sociaux. Cette cellule avait pour mission de collecter, analyser et r\u00e9pondre efficacement aux plaintes li\u00e9es aux \u00e9tablissements d\u2019h\u00e9bergement ou aux agences de voyages.<\/p>\n

Un an plus tard, cette mesure est renforc\u00e9e et r\u00e9affirm\u00e9e. Le minist\u00e8re insiste sur son engagement \u00e0 garantir la qualit\u00e9 des services, alors que la Tunisie s\u2019appr\u00eate \u00e0 accueillir des milliers de touristes, notamment sur les c\u00f4tes du Sahel, \u00e0 Djerba ou encore dans les h\u00f4tels du nord-ouest en pleine relance.<\/p>\n

Reste \u00e0 savoir si les m\u00e9canismes de traitement des r\u00e9clamations ont \u00e9t\u00e9 am\u00e9lior\u00e9s en un an et si le retour d\u2019exp\u00e9rience des usagers est satisfaisant. Une \u00e9valuation de l\u2019efficacit\u00e9 du dispositif serait attendue pour dresser un v\u00e9ritable bilan qualitatif de cette initiative.<\/p>\n

\nhttps:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2025\/07\/numero-vert.mp4<\/a><\/video><\/div>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

En pleine saison estivale, le minist\u00e8re du Tourisme rappelle la mise \u00e0 disposition du num\u00e9ro vert 80 100 333, destin\u00e9 \u00e0 recevoir r\u00e9clamations et plaintes des citoyens et des touristes.…<\/p>\n","protected":false},"author":142,"featured_media":362702,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4],"tags":[8938,8939,1280],"class_list":["post-362694","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","tag-numero-vert","tag-reclamation","tag-tourisme"],"yoast_head":"\nTourisme : un num\u00e9ro vert pour garantir la qualit\u00e9 des services - R\u00e9alit\u00e9s Magazine<\/title>\n<meta name=\"description\" content=\"En pleine saison estivale, le minist\u00e8re du Tourisme rappelle la mise \u00e0 disposition du num\u00e9ro vert 80 100 333, destin\u00e9 \u00e0 recevoir r\u00e9clamations et plaintes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realites.com.tn\/fr\/tourisme-un-numero-vert-pour-garantir-la-qualite-des-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tourisme : un num\u00e9ro vert pour garantir la qualit\u00e9 des services - R\u00e9alit\u00e9s Magazine\" \/>\n<meta property=\"og:description\" content=\"En pleine saison estivale, le minist\u00e8re du Tourisme rappelle la mise \u00e0 disposition du num\u00e9ro vert 80 100 333, destin\u00e9 \u00e0 recevoir r\u00e9clamations et plaintes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/realites.com.tn\/fr\/tourisme-un-numero-vert-pour-garantir-la-qualite-des-services\/\" \/>\n<meta property=\"og:site_name\" content=\"R\u00e9alit\u00e9s Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/realites.tn\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-07T11:11:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T20:51:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2025\/07\/Numero-vert.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"495\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"B. 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