{"id":71255,"date":"2016-09-08T14:46:28","date_gmt":"2016-09-08T13:46:28","guid":{"rendered":"http:\/\/www.realites.com.tn\/?p=71255"},"modified":"2016-09-08T14:46:28","modified_gmt":"2016-09-08T13:46:28","slug":"topnet-lance-le-sav-integral","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/topnet-lance-le-sav-integral\/","title":{"rendered":"Topnet lance le \u00ab\u00a0SAV Int\u00e9gral\u00a0\u00bb\u00a0"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-71257\" src=\"http:\/\/www.realites.com.tn\/wp-content\/uploads\/2016\/09\/top-net.jpg\" alt=\"top-net\" width=\"625\" height=\"196\" srcset=\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2016\/09\/top-net.jpg 625w, https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2016\/09\/top-net-300x94.jpg 300w\" sizes=\"(max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>Topnet marque une nouvelle \u00e9tape dans le d\u00e9veloppement de sa relation client et lance le \u00ab\u00a0SAV\u00a0Int\u00e9gral \u00bb, un nouveau service permettant l\u2019assistance client sur l\u2019Internet et le fixe TT via un vis-\u00e0- vis unique Topnet. Le lancement du Service Apr\u00e8s Vente Int\u00e9gral\u00a0 s\u2019inscrit dans le cadre de la strat\u00e9gie de Topnet visant \u00e0 l\u2019am\u00e9lioration continue de ses services et \u00e0 la simplification du parcours client. Pour cela, Topnet a investi pour la mise en place d\u2019une structure SAV d\u00e9di\u00e9e qui a pour mission de centraliser les r\u00e9clamations client, effectuer les remont\u00e9es n\u00e9cessaires aux structures concern\u00e9es de Tunisie Telecom et op\u00e9rer ainsi le suivi n\u00e9cessaire jusqu\u2019\u00e0 la r\u00e9solution du probl\u00e8me.<br \/>\nGr\u00e2ce au \u00ab\u00a0SAV Int\u00e9gral\u00a0\u00bb les clients Topnet n\u2019auront plus besoin de se d\u00e9placer ni de contacter le service apr\u00e8s-vente de Tunisie T\u00e9l\u00e9com lorsqu\u2019une perturbation survient sur leur ligne fixe impactant leur connexion internet. Avec ce lancement, Topnet devient ainsi le premier Fournisseur de Services Internet \u00e0 faire b\u00e9n\u00e9ficier ses clients d\u2019une offre compl\u00e8te en guichet unique, couvrant l\u2019abonnement au service ADSL, la facturation ainsi que le service apr\u00e8s-vente.<\/p>\n<p style=\"text-align: right\"><strong>D&rsquo;apr\u00e8s communiqu\u00e9<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Topnet marque une nouvelle \u00e9tape dans le d\u00e9veloppement de sa relation client et lance le \u00ab\u00a0SAV\u00a0Int\u00e9gral \u00bb, un nouveau service permettant l\u2019assistance client sur l\u2019Internet et le fixe TT via&hellip;<\/p>\n","protected":false},"author":60,"featured_media":71258,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,1464],"tags":[],"class_list":["post-71255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-entreprises"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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