{"id":89484,"date":"2017-06-02T00:31:33","date_gmt":"2017-06-01T23:31:33","guid":{"rendered":"http:\/\/www.realites.com.tn\/?p=89484"},"modified":"2017-06-02T00:31:33","modified_gmt":"2017-06-01T23:31:33","slug":"le-service-client-orange-tunisie-decroche-la-1ere-certification-copc-en-tunisie-grace-a-la-voix-de-ses-clients","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/le-service-client-orange-tunisie-decroche-la-1ere-certification-copc-en-tunisie-grace-a-la-voix-de-ses-clients\/","title":{"rendered":"Le Service Client Orange Tunisie d\u00e9croche la 1\u00e8re\u00a0certification COPC en Tunisie\u00a0gr\u00e2ce \u00e0 la Voix de ses clients"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-89485\" src=\"http:\/\/www.realites.com.tn\/wp-content\/uploads\/2017\/06\/unnamed.jpg\" alt=\"unnamed\" width=\"585\" height=\"439\" srcset=\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2017\/06\/unnamed.jpg 585w, https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2017\/06\/unnamed-300x225.jpg 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><\/p>\n<p>Le Service Client Orange Tunisie a obtenu la certification COPC CSP Standard* \u00abCustomer Operations Performance Center\u00a0\u00bb, norme rigoureuse de gestion\u00a0 op\u00e9rationnelle. D\u00e9velopp\u00e9e par\u00a0 des managers senior de plusieurs\u00a0 compagnies\u00a0: American Express, Compaq, Dell, Intel, Microsoft, la norme COPC est un syst\u00e8me de gestion de la performance centr\u00e9e sur la voix du Client. Elle d\u00e9finit l\u2019ensemble des processus et mesures \u00e0 maitriser pour garantir l\u2019efficience op\u00e9rationnelle, l\u2019am\u00e9lioration continue des performances et de la satisfaction des Clients.<br \/>\n\u00ab\u00a0<em>La satisfaction de nos Clients, l\u2019engagement de nos collaborateurs\u00a0et l\u2019efficience op\u00e9rationnelle\u00a0sont au c\u0153ur\u00a0de nos pr\u00e9occupations.\u00a0 En ayant le COPC, le Service Client Orange Tunisie d\u00e9montre\u00a0sa capacit\u00e9 \u00e0 \u00eatre \u00e0 l\u2019\u00e9coute de ses Clients, en r\u00e9alisant notamment des sondages de satisfaction et en prenant en compte leurs suggestions.\u00a0 Nous avons pu r\u00e9aliser des am\u00e9liorations importantes de la qualit\u00e9 de service en apportant notamment une r\u00e9ponse rapide et efficace \u00e0 nos clients, en diversifiant les canaux de contacts avec un int\u00e9r\u00eat particulier pour le digital dans l\u2019objectif de faire vivre une meilleure exp\u00e9rience possible \u00e0 nos clients<\/em>\u00a0\u00bb a d\u00e9clar\u00e9 Selma Ben Zineb, Directrice des Services Clients d\u2019Orange Tunisie.<\/p>\n<p><img decoding=\"async\" class=\"alignleft wp-image-89486 size-thumbnail\" src=\"http:\/\/www.realites.com.tn\/wp-content\/uploads\/2017\/06\/image002-150x150.jpg\" alt=\"image002\" width=\"150\" height=\"150\" \/><\/p>\n<p>Le Service Client Orange Tunisie a pu obtenir ce certificat COPC\u00a0 gr\u00e2ce \u00e0 l\u2019engagement de\u00a0l\u2019ensemble de ses collaborateurs. Cette certification t\u00e9moigne de la volont\u00e9 du Service Client \u00e0 se distinguer en permanence par la r\u00e9alisation de hautes performances dans la gestion op\u00e9rationnelle et de l\u2019int\u00e9r\u00eat\u00a0qu\u2019il\u00a0porte\u00a0\u00e0 ses Clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le Service Client Orange Tunisie a obtenu la certification COPC CSP Standard* \u00abCustomer Operations Performance Center\u00a0\u00bb, norme rigoureuse de gestion\u00a0 op\u00e9rationnelle. D\u00e9velopp\u00e9e par\u00a0 des managers senior de plusieurs\u00a0 compagnies\u00a0: American&hellip;<\/p>\n","protected":false},"author":60,"featured_media":89486,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,9],"tags":[],"class_list":["post-89484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-societe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Le Service Client Orange Tunisie d\u00e9croche la 1\u00e8re\u00a0certification COPC en Tunisie\u00a0gr\u00e2ce \u00e0 la Voix de ses clients - R\u00e9alit\u00e9s Magazine<\/title>\n<meta name=\"description\" content=\"Le Service Client Orange Tunisie a obtenu la certification COPC CSP Standard* \u00abCustomer Operations Performance Center\u00a0\u00bb, norme rigoureuse de gestion\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realites.com.tn\/fr\/le-service-client-orange-tunisie-decroche-la-1ere-certification-copc-en-tunisie-grace-a-la-voix-de-ses-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le Service Client Orange Tunisie d\u00e9croche la 1\u00e8re\u00a0certification COPC en Tunisie\u00a0gr\u00e2ce \u00e0 la Voix de ses clients - 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