{"id":93476,"date":"2017-08-02T12:22:54","date_gmt":"2017-08-02T11:22:54","guid":{"rendered":"http:\/\/www.realites.com.tn\/?p=93476"},"modified":"2017-08-02T12:22:54","modified_gmt":"2017-08-02T11:22:54","slug":"topnet-1er-fsi-a-offrir-une-experience-client-100-digitale","status":"publish","type":"post","link":"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/","title":{"rendered":"TOPNET\u00a01er FSI \u00e0 offrir une exp\u00e9rience client 100% Digitale"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-full wp-image-93480\" src=\"http:\/\/www.realites.com.tn\/wp-content\/uploads\/2017\/08\/topnet.jpg\" alt=\"topnet\" width=\"722\" height=\"294\" srcset=\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2017\/08\/topnet.jpg 722w, https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2017\/08\/topnet-300x122.jpg 300w\" sizes=\"(max-width: 722px) 100vw, 722px\" \/><\/p>\n<p>Dans le cadre de sa strat\u00e9gie visant \u00e0 moderniser ses services et \u00e0 am\u00e9liorer l\u2019exp\u00e9rience client, TOPNET vient d\u2019annoncer la mise en place d\u2019une d\u00e9marche commerciale 100% digitale couvrant l\u2019ensemble du parcours client.<br \/>\nD\u00e9sormais, il est possible de souscrire \u00e0 un abonnement ADSL jusqu\u2019\u00e0 20 M\u00e9ga ou au tr\u00e8s haut d\u00e9bit Smart Rapido jusqu\u2019\u00e0 100 M\u00e9ga en quelques clics, en renseignant un formulaire d\u2019abonnement en ligne, disponible sur <a href=\"http:\/\/www.topnet.tn\">www.topnet.tn<br \/>\n<\/a>Grace \u00e0 ce nouveau service digital, le client n\u2019aura plus \u00e0 se d\u00e9placer dans une boutique Topnet pour effectuer son abonnement, l\u2019ensemble du parcours client pourra d\u00e9sormais \u00eatre r\u00e9alis\u00e9 de bout en bout, en ligne, via le portail de Topnet.<br \/>\nLes clients de Topnet pourront ainsi b\u00e9n\u00e9ficier d\u2019une exp\u00e9rience 100% digitale offrant les avantages suivants\u00a0:<\/p>\n<ul>\n<li>Choix en ligne du type d\u2019abonnement, du d\u00e9bit, de la fr\u00e9quence de paiement et des services associ\u00e9es (Pack antivirus, contr\u00f4le parental, espace d\u2019h\u00e9bergement, etc.), le tout en facture unique.<\/li>\n<li>Prise en charge par Topnet de l\u2019installation de la ligne t\u00e9l\u00e9phonique et de l\u2019activation de la connexion internet d\u00e8s confirmation de la souscription en ligne par le client<\/li>\n<li>R\u00e9ception de SMS d\u2019information pour le suivi de l\u2019ensemble des \u00e9tapes de cr\u00e9ation de l\u2019abonnement<\/li>\n<li>Livraison du modem au domicile du client, sans frais suppl\u00e9mentaires, sur tout le territoire du pays<\/li>\n<li>intervention \u00e0 domicile pour l\u2019installation du modem selon le besoin du client<\/li>\n<li>Assistance client digitale via l\u2019application mobile \u00ab\u00a0TopnetApp\u00a0\u00bb t\u00e9l\u00e9chargeable gratuitement sur IoS et andro\u00efde.<\/li>\n<\/ul>\n<p>Avec cette annonce, Topnet, leader du march\u00e9 de l\u2019internet fixe en Tunisie, concr\u00e9tise sa volont\u00e9 de d\u00e9velopper la connectivit\u00e9 haut d\u00e9bit en rapprochant ses services de ses clients \u00e0 travers une d\u00e9marche 100% digitale.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Dans le cadre de sa strat\u00e9gie visant \u00e0 moderniser ses services et \u00e0 am\u00e9liorer l\u2019exp\u00e9rience client, TOPNET vient d\u2019annoncer la mise en place d\u2019une d\u00e9marche commerciale 100% digitale couvrant&hellip;<\/p>\n","protected":false},"author":60,"featured_media":93480,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,6,1464],"tags":[],"class_list":["post-93476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-economie","category-entreprises"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>TOPNET\u00a01er FSI \u00e0 offrir une exp\u00e9rience client 100% Digitale - R\u00e9alit\u00e9s Magazine<\/title>\n<meta name=\"description\" content=\"&nbsp; Dans le cadre de sa strat\u00e9gie visant \u00e0 moderniser ses services et \u00e0 am\u00e9liorer l\u2019exp\u00e9rience client, TOPNET vient d\u2019annoncer la mise en place d\u2019une\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TOPNET\u00a01er FSI \u00e0 offrir une exp\u00e9rience client 100% Digitale - R\u00e9alit\u00e9s Magazine\" \/>\n<meta property=\"og:description\" content=\"&nbsp; Dans le cadre de sa strat\u00e9gie visant \u00e0 moderniser ses services et \u00e0 am\u00e9liorer l\u2019exp\u00e9rience client, TOPNET vient d\u2019annoncer la mise en place d\u2019une\" \/>\n<meta property=\"og:url\" content=\"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/\" \/>\n<meta property=\"og:site_name\" content=\"R\u00e9alit\u00e9s Magazine\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/realites.tn\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-08-02T11:22:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2017\/08\/topnet.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"722\" \/>\n\t<meta property=\"og:image:height\" content=\"294\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"La R\u00e9daction\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"La R\u00e9daction\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/\",\"url\":\"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/\",\"name\":\"TOPNET\u00a01er FSI \u00e0 offrir une exp\u00e9rience client 100% Digitale - R\u00e9alit\u00e9s Magazine\",\"isPartOf\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/topnet-1er-fsi-a-offrir-une-experience-client-100-digitale\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/realites.com.tn\/fr\/wp-content\/uploads\/2017\/08\/topnet.jpg\",\"datePublished\":\"2017-08-02T11:22:54+00:00\",\"author\":{\"@id\":\"https:\/\/realites.com.tn\/fr\/#\/schema\/person\/438b71c29a257d955d96d8aef42336e7\"},\"description\":\"&nbsp; 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